Help on Canon IR C3200

[wyched]

I have a customer that asked me to service their Canon IR C3200 it has a
( E000020 - 02b0 code
please help I ordered a manual cd I'm still weighting for it to come in.

I think it has some thing to do with drum unit????
please help
Wyched

[Mr Spock]

check the magenta drum unit and toner sensor.

[wyched]

Thanks I'll try that