itec
08-01-2012, 07:11 PM
Hello,
For a client I support, there is a problem with scan to smb since a few days.
The network is set up with a Microsoft SBS 2008 server and windows 7 clients.
The copier is a bizhub C450 and another one is a C280.
Scanning to SMB worked to a share with 2 subfolders; \\server\data\scans\username_folder
The technician who installed the printer used "Administrator" (a domain admin, not safe but it worked) as the user to write the files to the folders.
Since a hacking attempt from the outside, they have changed the password for the Administrator username but forgot to change this in the printers User registrations. Since the IT is with holiday, I have to fix it with another username who also has write permissions to the scan folders.
The machine refuses to write to the folder with a valid username (since everyone has full control over the scans folders and subfolders, this can not be the cause).
Scan to mail works even outside de LAN, and printing works too, so a network problem cannot be the problem.
So as a test, I connected my laptop (not joined to the client his domain) to the network. I've recieved a IP address and tried to browse the \\server\data\scans\usernamefolder.
I needed to provide a password and username.
Entered a username (not fancy with domain prefix and slant, just username) and password and I could browse the folder and make a new file in there.
So, even with this username, in the machine's users registration, this didn't work.
Since I know every Unix/linux machine uses cases sensitive usernames, pwd's, UNC... I've checked this also.
Still no succes with this bloody machine.
In the service manuals, there is not very much information available. So maybe there is someone in here who can help me?
Tried also on the network settings, SMB, Client settings NTLM v1/v2, as usual with KM, no success and no detailed feedback from the machine.
Maybe someone can send me some C4, so I can blow up this bloody machine :-)
For a client I support, there is a problem with scan to smb since a few days.
The network is set up with a Microsoft SBS 2008 server and windows 7 clients.
The copier is a bizhub C450 and another one is a C280.
Scanning to SMB worked to a share with 2 subfolders; \\server\data\scans\username_folder
The technician who installed the printer used "Administrator" (a domain admin, not safe but it worked) as the user to write the files to the folders.
Since a hacking attempt from the outside, they have changed the password for the Administrator username but forgot to change this in the printers User registrations. Since the IT is with holiday, I have to fix it with another username who also has write permissions to the scan folders.
The machine refuses to write to the folder with a valid username (since everyone has full control over the scans folders and subfolders, this can not be the cause).
Scan to mail works even outside de LAN, and printing works too, so a network problem cannot be the problem.
So as a test, I connected my laptop (not joined to the client his domain) to the network. I've recieved a IP address and tried to browse the \\server\data\scans\usernamefolder.
I needed to provide a password and username.
Entered a username (not fancy with domain prefix and slant, just username) and password and I could browse the folder and make a new file in there.
So, even with this username, in the machine's users registration, this didn't work.
Since I know every Unix/linux machine uses cases sensitive usernames, pwd's, UNC... I've checked this also.
Still no succes with this bloody machine.
In the service manuals, there is not very much information available. So maybe there is someone in here who can help me?
Tried also on the network settings, SMB, Client settings NTLM v1/v2, as usual with KM, no success and no detailed feedback from the machine.
Maybe someone can send me some C4, so I can blow up this bloody machine :-)