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remstaler
09-30-2012, 10:17 AM
I having here a strange problem with one of the C452 ‘s. if I want to enable ID & print it shows a red x . the biometric device is installed and the authentication is set to ‘’on’’.

When I try to click on the id&print it says :

The selected setting can be used with the following settings :

User Authentication : Other then Disabled.

I loaded already the latest Firmware and the latest Driver. But have still the same issue. I did the settings exact the same as on our other Bizhubs, but don't get this one sorted out.

Any help would be appreciated.

TheOwl
09-30-2012, 11:53 PM
Is Print without Authentication enabled on the machine?

Does the driver have the User Authentication enabled?

emujo
10-02-2012, 04:51 PM
You need to have the loadable device driver installed for the bio unit, then it needs to be on under the billing settings..I believe when you have met these conditions, and the unit is plugged in you will see the option under the ADMIN/authentication settings for ON MFP/and device. If the print driver shows a X for ID and print then as far as it's concerned, there is no authentication device installed. You can verify what the driver sees by doing an update in the configure tab..it should poll the devcie and reflect what type of authentication is in use. Emujo

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