c353 copy function disabled

[patrick045]

hi ,

today we received a konica minolta c353 with copy-print-scan function disabled , who knows how to enable these functions ?

many thx in advance .

Pat

[emujo]

If you are getting a message on the display that those functions are disabled, then go into service mode, trouble isolation and see if they have been set for "disabled". I don't know of any setting that would give lock out copy/print/scan unless it's an authentication thing and you just don't have a code to turn it off. Emujo

[blackcat4866]

... and you just don't have a code to turn it off. Emujo

My guess is that there is an error code. It's a letter and four numbers, i.e. C-1183
Read exactly what is on the screen. What does it really say? =^..^=

[JustManuals]

This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads (http://www.justmanuals.com)


Paul@justmanuals.com

[patrick045]

thx for the reply , i tried your suggestion , still doesn't work , machine came up with a code (c9410 or c9401)

any other ideas ?

thx

[mrfixit]

9401 is a ccd scanner issue, does the lamp light when you turn it on?