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mrwho
03-15-2013, 11:20 AM
Good morning!

This one from a colleague of mine: What could cause the occasional bw printout in the midst of a color print job (where it wasn't supposed to be one)?

fixthecopier
03-15-2013, 11:32 AM
I have seen print drivers do some interesting things to images.

pepper38_cnd
03-15-2013, 12:41 PM
If the driver has the option make sure they print in "Full Color" not "Auto Color" auto color works on a percentage if the page has less than a preset amount of color on it it will be printed in BW.

mrwho
03-15-2013, 12:55 PM
Yep, already told him to reinstall the drivers (completely removing the old ones first) and told him to reflash the firmware. I only asked to check if it was a known ocurrence or if it is anything new.

Best regards!

mo0651
03-15-2013, 02:10 PM
Check your error codes in the service mode..If you are seeing c-2152, You may need to check the transfer belt.

AjitN
03-16-2013, 04:55 AM
It could be Transfer belt Retraction Clutch, may be weak, not functioning properly. 1st transfer rolls for colors are not properly lowered resulting in only black prints.
Hope this helps

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