DAG COPIERS & COMPUTERS
04-10-2013, 10:12 AM
Hi to all Kyocera gurus. First, I confess my ignorance about this machine, so you bear with me.
A customer approached me to help hook this printer on her win7 to print. It is brand new. When they try, it prints only an 'ERROR REPORT', AND 'STATUS REPORT' as follows:
[2FZ_1100.001.008/2HP_1001.002.001][2F8_A000.001.002][2HR_3100.N01.005***][03]
Firmware version: 2HR_3001.000.013
Released: 13/Nov/2008.
Below the above release date, the writing is in JAPANESE (or Chinese?), and the rest of the page is blank!!
The 'STATUS PAGE' has some print out to do with, I think, 'Network configuration data', for among the Japanese scripts, I can see some English letters e.g. TCP/IP...IP 0.0.0.0; DHCP, BOOT, APPLE TALK, NETWARE, PCL6, USB etc. That is all, the rest of the writings are all in Japanese. We tried a USB cable. The only information available about this machine on the internet appears only on one site, in Japanese language, though with a Google translate option not yielding much.
- Has any one ever worked on a similar type of machine so as to help me configure it to print work, and in English? It seems it is intended for Japanese market but got its way here, How can we reconfigure it to 'speak' only English?
-Thanks in advance for your help.
-BTW , a tech from Kyocera-Mita came, fidgeted on it with no success, promised to comeback but hasn't ever since! I was merely introduced to the customer as a 'Referral' Tech.
A customer approached me to help hook this printer on her win7 to print. It is brand new. When they try, it prints only an 'ERROR REPORT', AND 'STATUS REPORT' as follows:
[2FZ_1100.001.008/2HP_1001.002.001][2F8_A000.001.002][2HR_3100.N01.005***][03]
Firmware version: 2HR_3001.000.013
Released: 13/Nov/2008.
Below the above release date, the writing is in JAPANESE (or Chinese?), and the rest of the page is blank!!
The 'STATUS PAGE' has some print out to do with, I think, 'Network configuration data', for among the Japanese scripts, I can see some English letters e.g. TCP/IP...IP 0.0.0.0; DHCP, BOOT, APPLE TALK, NETWARE, PCL6, USB etc. That is all, the rest of the writings are all in Japanese. We tried a USB cable. The only information available about this machine on the internet appears only on one site, in Japanese language, though with a Google translate option not yielding much.
- Has any one ever worked on a similar type of machine so as to help me configure it to print work, and in English? It seems it is intended for Japanese market but got its way here, How can we reconfigure it to 'speak' only English?
-Thanks in advance for your help.
-BTW , a tech from Kyocera-Mita came, fidgeted on it with no success, promised to comeback but hasn't ever since! I was merely introduced to the customer as a 'Referral' Tech.