KM-C3232 C2500 error

[kyoceradude]

Has anyone had issues with this error? It's for MP motor, which the customer is not using the MP tray and the machine is only 3-4 months old. The code resets ok and there dosen't appear to be any problems with the MP drive system. Any thoughts?:confused:

It's a KM-C3232E

[blackcat4866]

I have only dug into one of these in class, but I recall that it was mechanically pretty unusual for a bypass tray.

I think I'd start out by pulling th MPT and re-seating every connector I could find, especially the motor, and where it connects to the controller.
I'm sure you already turned through by hand to feel for any excessive resistance/drag on the drive. If I recall correctly there are lift cams that use the same drive. It took me a few tries to get that reassembled so it would work.