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Zeldaman
05-02-2013, 05:00 PM
Hi there!
Machine smears at A-3 paper (not everytime) looking at the fuser-unit & bang: the entrance-guide (sorry no photo) & the seperator-guide completly build up with melted toner, 3 of the separators were unable to move in any direction. The machine has 50K copies/prints. Never seen such a thing. Removed the mess carefully-OK.
Greetings...2060720608

SmellsHot
05-02-2013, 08:33 PM
Do they run envelopes or thicker stock? This machine has a belt fed fusing system. It's possible the retraction mechanism is failing in the machine. That or the customer is running a lot of black copies on a thicker setting than needed......

blackcat4866
05-03-2013, 12:12 AM
... That or the customer is running a lot of black copies on a thicker setting than needed......

That's exactly what I was thinking ... or maybe hundreds of heavy fill, heavy paper pages printed on standard media settings. In either case they need to pay closer attention to the media type loaded, and set the appropriate tray with the matching setting. =^..^=

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