Error 49FF081???

[Jeaf]

Morning collegues!!
I have been working on an hp copier 5035
and it is having an error code of 49FF081 and i failed to figure out what is really the problem?
anyone who encoutered the same blem on know it could kindly help me . thanks.

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[HP:guy]

Critical firmware error. You need to upgrade.

[Jeaf]

Dear collegues what do u think may be causing the Error 49FF81
on the copier HP 5035?? help me to figure out the cause.