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Barrne
06-27-2013, 10:54 AM
Bizhub C220 intermittent failure to receive faxes with an explanation “deleted due to error"

has anyone seen this error? do you have a remedy

emujo
06-27-2013, 01:46 PM
Couple things you can try .Go into Service Mode, FAX, Communications. Others..set ECM to OFF ,and file format to all but JBIG. If the customer is running a digital to analog converter for fax functions (very typical today) then you can ask to have the phone guys tweak the settings to make the line behave more like a copper wire line. The fax boards on all the new KM products are microprocessor controlled, and are not very fault tolerant. You can also have the customer get the exact error when the failure occurs. This will show up right after the fax fails and should be a 3 char like R07. With this we can see the detailed reason the fax failed. Emujo

Barrne
06-27-2013, 02:06 PM
many thanks for the quick reply, i hope to get to look at it next week, will update then

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