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copyman
07-04-2013, 02:33 PM
I received the following e-mail from one of my accounts. Never seen this before so posting here for help. Thanks for any ideas.

Printing the PDF files created by C253 scanners is intolerably slow at 6.7ppm

The results are the same when printed from 3 different computers (Win 7 64bit and 2 Win XP 32 bit) to 3 different printers (BizHub 222, 200 and C253) with PDF scans from

3 different C253s (RT202, GSP 9, 10 & 11 and A/R).

I also tried changing the driver on an XP computer from PCL to PS with no improvement.



Print speed is 1 page every 9 seconds or 6.7 ppm (timed with a stopwatch) with the following settings at the scanner;

Resolution=200x200

Color=grey scale

Original=text

Density=middle

Output=compact PDF Note: with output set to standard PDF the print speed goes to about 1 page every 7 seconds or 8.6 ppm, but the files sizes are too large to email



The only thing that I see in common is that the PDFs are made by C253s.

TheOwl
07-04-2013, 02:47 PM
Are all the computers also using older print drivers?

What about the version of Adobe Reader as problems with Adobe Reader are also well documented?

Best thing to do here would be to get a copy of the PDF in question, print it from the customers network and then try printing from your own laptop. Also, test with the printer directly connected to you laptop so that you are removing the network from the equation as well.

kingarthur
07-04-2013, 02:52 PM
get the customer to set the scan to "black" to see if it makes a difference, the file size should be a lot smaller, we've had a customer with a 5 page document scanned on grayscale, it took ages & was over 5mb, but when it was set to black it was approx 200k, as i explained to the customer, you have black, you have 3 colours....but there are 50 shades of grey....

TheOwl
07-04-2013, 03:06 PM
get the customer to set the scan to "black" to see if it makes a difference, the file size should be a lot smaller, we've had a customer with a 5 page document scanned on grayscale, it took ages & was over 5mb, but when it was set to black it was approx 200k, as i explained to the customer, you have black, you have 3 colours....but there are 50 shades of grey....

Actually, there are 256 shades of grey in a digital process, but an infinite amount out side of digital formats.

RRodgers
07-04-2013, 04:45 PM
Actually, there are 256 shades of grey in a digital process, but an infinite amount out side of digital formats.
He might have been just referencing the book. :)

TheOwl
07-04-2013, 11:49 PM
He might have been just referencing the book. :)


Owls can't read, we just eat mice and shit... lol

copyman
07-05-2013, 12:17 AM
Hey owl, also don't forget, looking at your avatar owl's also smoke :D

TheOwl
07-05-2013, 12:24 AM
Hey owl, also don't forget, looking at your avatar owl's also smoke :D

About a pack a day, but lighting up is pretty difficult with talons getting in your way.

copyman
07-05-2013, 01:38 AM
He-He

Nothing like a good smoke after eating..........a mouse

TheOwl
07-05-2013, 02:51 AM
Wireless mice are better as they don't have a 3 Foot long tail...

blackcat4866
07-05-2013, 01:11 PM
... there's nothing like a fresh mouse. =^..^=

Lukee
07-09-2013, 01:49 AM
Hello,

Have you tried to print the PDF as "Print As Image" , this is a option that can be ticked i think its in the Advanced Tab.

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