BH-C-20, empty prints

[Hansoon]

BH-C-20, empty prints.

Customer called me that suddenly the machine produces only blank empty sheets of paper. Copies, prints and internal print outs result in a sheet of paper without the slightest image on it. No error codes.

My guess is 1st or 2nd transfer but since the machine is located in a far location and I never had this nor heard about such an issue I'd like to know before I go there if of any of you guys had similar experiences. Any ideas please?

Hans

[princef18]

Hi,

There is a lock that keeps the 2nd transfer roller in place. That might be broken. I had a similar case once and it turned out that one of the locks was broken.
There's also a spring under the 2nd transfer assy. That could have been displaced.

Hope this is helpful.

[EarthKmTech]

I've had this happen too and it was simply a case of restarting the machine.

[wseyller]

Had a same issue yesterday but with a C280. The transfer belt was torn up and to the point where it couldn't rotate at all.

Sent from my Galaxy Nexus using Tapatalk 2

[Hansoon]

Had a same issue yesterday but with a C280. The transfer belt was torn up and to the point where it couldn't rotate at all.

Didn't throw an error code?

Hans

[wseyller]

Nope. Copies and internal prints just came out blank.

http://img.tapatalk.com/d/13/07/09/ze6ysete.jpg

Sent from my Galaxy Nexus using Tapatalk 2

[blackcat4866]

Pretty! =^..^=

[Hansoon]

Just restarting the beast cured the problem.

Thanks for all the input guys.

Hans