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gogi100
07-18-2013, 01:07 PM
i have konica buzhub223 and i'm trying that configure konica export logs. i used konica's software log management utility. i registered my device and when i go to menu of device(log management settings and when i try enable log reception from this device.i receive message

the device is not supported. 20002
my konica buzhub 223 have not internal hard disk. i don't know where's problem?can i export logs from my konica somehow?
thanks

emujo
07-19-2013, 04:27 PM
Can you be more specific as to the KM program you are using??? Never heard of the "log management" utility ( only been with KM for about 5 years so may be before my time). If it's really a Page Scope product you will have to update as new MFPs are not supported by older versions of PSDA. Emujo

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07-19-2013, 06:12 PM
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gogi100
07-19-2013, 10:08 PM
log management utility is part of page scope software data administrator with device set-up and utilities.sorry can you explain your shortcut MFP, KM, PSDA.

emujo
07-22-2013, 01:18 PM
KM Konica Minolta
PSDA PageScopeDataAdmin
MFP...if I have to explain this then there is no help for you. Emujo

gogi100
07-22-2013, 01:35 PM
sorry, do not be angry. i just ask you. log management utility is plugin for page scope software data administrator. can you help me that i solve this problem?

emujo
07-22-2013, 02:02 PM
when is the last time you updated your version of PSDA?

gogi100
07-22-2013, 06:59 PM
my version of psda is 1.0.05000.09131. i download this version from site of konica

emujo
07-22-2013, 08:44 PM
PSDA is up to date, however I don't see anything about log management as a plugin..See if you can find a current version of the plugin you want..

gogi100
07-22-2013, 10:08 PM
current version Log Management Utility V1.2 (version 1.2) that i use

emujo
07-23-2013, 02:27 PM
Took a little research, but, the audit log is stored on the HDD, BH223 does not have the HDD standard. Install HDD and the utility should work. Also, there is an updated version that works with Windows 8. Emujo

gogi100
07-23-2013, 08:42 PM
as i thought, first i must install hdd in my bizhub 223 that i can use log management utility.
thanks

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