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faultman
08-08-2013, 01:09 AM
Hello Guys
really struggling with a C554 thats jamming j99-01 and j32-05 every few copies, its on latest firmware and is doing it from all trays....anybody have any ideas
thank you

JustManuals
08-08-2013, 04:05 AM
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mikeena
08-08-2013, 07:04 AM
im sorry if this don't help
Jam code 99-01 may be indicated

When Image Stabilization is performed on a machine that the [Image Stabilization Setting] is set to [Black Priority] from [Standard].

Note : [Service Mode] g [System 2] g [Image Stabilization Setting]

[Standard] (default setting), [Color Priority] or [Black Priority] can also be selected.

When feeding from the PC-410.

During a paper feed retry.

Solution

When Image Stabilization is performed

CAUSE: Firmware update required.

SOLUTION: As an immediate workaround, please set the [Image Stabilization Setting] to other than [Black Priority] then turn OFF/ON the main power switch.

There is firmware to prevent the jam code from occurring. Please access the Download Selector or One-Stop Product Support, then download and install

special firmware version GC1-65.

Note : Prior to installing the firmware, please refer to the attached Program Release Information.

When feeding from the PC-410

CAUSE: Too much play in the spring clutch assembly.

SOLUTION: Please install washer (p/n 12QV40650) on the spring clutch assembly. See the attached photo for the exact location of the washer.

During a paper feed retry

CAUSE: Firmware update required.

SOLUTION: Please install Program Maintenance Release 3 firmware version G00-68. Please access the Download Selector or One-Stop Product Support,

then download and install the firmware.

Note : Prior to installing the firmware, please refer to the attached Program Release Information. To view the PDF, you may need to download a free copy

of Adobe Reader®.

habik
10-04-2013, 12:14 PM
Are you using Fiery as well ? `Either way a Printer controller indicates that the job has been stopped due to differentiation in paper size or weight.

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