when tray4 is dehumidifying

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  • technosystems
    Technician
    • Jul 2013
    • 34
    #1

    [Misc] when tray4 is dehumidifying

    Dears,
    my machine is konica minolta bizhub pro c5500 and i have two questions:

    1st question)
    when i print on coated paper in tray4, machine make dehumidifying.. after long time it give this code: c-0418
    the code mean that :
    Dehumidifier heater /3 (HTR2)rising temperature abnormality.
    Temperature sensor (TEMS)
    detected temperature does not
    reach the specified temperature
    within the specified time.

    what can i do to resolve this problem ??

    2nd question)
    can i print stickers on machine konica minolta bizhub pro c5500 ??


    please help me

    Many thanks for all here
    Tags: 500, bizhub, code, dears, konica, konica minolta, minolta, paper, print, pro, time
    • Mick01
      Trusted Tech

      250+ Posts
      • Nov 2012
      • 362
      #2
      Re: when tray4 is dehumidifying

      Hi,
      For question 1 I would disconnect the tray heater (HT-503). It is possibly a faulty heating element.
      For question 2 the answer I always give is yes, however be prepared to pay for any damage that this may cause. I have billed numerous customers for stickers peeling off inside the machine. Issues can be jamming, image quality issues.

        Comment

        • technosystems
          Technician
          • Jul 2013
          • 34
          #3
          Re: when tray4 is dehumidifying

          QUOTE
          In fact, I can not express how much thank you for your response, which deserves appreciation
          But on the second question I want you to explain to me more please .. How to avoid damage when printing the stickers

            Comment

            • EarthKmTech
              Step aside, noob

              1,000+ Posts
              • May 2009
              • 2139
              #4
              Re: when tray4 is dehumidifying

              There's an element of risk involved with printing stickers / labels on any machine and most service providers don't cover the damage caused in the event of a sticker peeling off and sticking to something in the machine. At my company we charge for the labour and the full price of the parts/consumables regardless of their state of life if damaged.

              If its your own machine and your not concerned and can live with the risk by all means take that risk

                Comment

                • technosystems
                  Technician
                  • Jul 2013
                  • 34
                  #5
                  Re: when tray4 is dehumidifying

                  Originally posted by EarthKmTech
                  There's an element of risk involved with printing stickers / labels on any machine and most service providers don't cover the damage caused in the event of a sticker peeling off and sticking to something in the machine. At my company we charge for the labour and the full price of the parts/consumables regardless of their state of life if damaged.

                  If its your own machine and your not concerned and can live with the risk by all means take that risk

                  many thanks EarthKmTech , its my machine but i starting my work nearly and not ready for any damage

                    Comment

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