Shadow
08-14-2013, 10:43 PM
I have an issue with a C654 only when making colour copies or scanning from the document feeder.
A line, or multipal lines, appeare on the copies or scanned images and these lines can be any colour and they move across the paper/image.
I had this call turned over to me from another tech who has been pulling out his hair.
All items related to the document feeder scanning and scanner itself have been cleaned thuroughly.
I currently have a ticket in with tech support, go figure they haven't seen this problem before.
The line/s are very thin and jump all over any where on the page.
There is no issue what so ever with the drum units, transfer belt, fuser or the laser slit glass.
any ideas, or has any one else seen this issue?
A line, or multipal lines, appeare on the copies or scanned images and these lines can be any colour and they move across the paper/image.
I had this call turned over to me from another tech who has been pulling out his hair.
All items related to the document feeder scanning and scanner itself have been cleaned thuroughly.
I currently have a ticket in with tech support, go figure they haven't seen this problem before.
The line/s are very thin and jump all over any where on the page.
There is no issue what so ever with the drum units, transfer belt, fuser or the laser slit glass.
any ideas, or has any one else seen this issue?