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Gift
08-23-2013, 09:29 AM
Hi there,

if I ask different people how they clear the customers data after swapping/getting back a machine I kinda get different answeres and recommendation. Person A tells me just I need to format the HDD, person B says I need to perform "clear data", person C thinks I have to perform both plus initialize fax seperately.

What do you guys perform on common models (e.g. C280)?

emujo
08-23-2013, 05:19 PM
Depends on the customer's needs

1.Don't care...logical format.
2. Need to be sure no personal info, image files, can be accessed later..HDD wipe, level 1 at least
3. Want's to be 100% sure any info is removed..pull HDD, give to customer and bill for new HDD.

it is always a good idea to cover your ass and do some kind of low level cleanup. Emujo

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