Bizhub C550 freezes computer

[crazyookie]

I have a Bizhub C550 color copier. We are running windows XP and whenever we print from powerpoint, it freezes our computers? Anyone have a fix for that?

Thanks! Lisa

[twinax]

Hi,

Could you print from another MS pack office like Word ? (try to paste one page of your PPT into word and print it)

Do you have an image as a background into your power point?

Try to print only one page , if that's printing, I think that the power point is too heavy (long time to spool, and RIP) too much image and details (wordart, photo...)

regards,

[crazyookie]

Thanks, I will give it a try!

[mikeena]

what you might also try to do is only print part of the powerpoint. not the whole thing. like one slide that way you can pin point if it is powerpoint. i would say most likely there is a setting causing this issue to happen on the computer and not the 550.

[laserman06]

Check to make sure that "Popup Authentication Dialog when printing" box is checked under the Settings tab in the driver Properties. Let me know if this works for you.

Blessings,

Rob

[Haroldbfix]

Try printing from another computer?
How about using a different driver.

[JSC]

I have a Bizhub C550 color copier. We are running windows XP and whenever we print from powerpoint, it freezes our computers? Anyone have a fix for that?

Thanks! Lisa
Update the firmware to v88, its a known fault

[Haroldbfix]

Update the firmware to v88, its a known fault

JSC is correct the latest firmware reolves this issue. I just saw this fix while looking for a fix for a different problem.