emujo
12-11-2013, 03:06 PM
Customer has a new C364e latest firmware and currrent drivers. Printing from an application server using a program called Adobe Central Output Server ver 5.5 and Prophet 21 ver 12.0. Prophet sends a data stream to Adobe Output, Adobe processes the job and creates from 200- 500 invoices that are sent to the printer 1 page at a time (meaning there are 200-500 individual jobs in the print queue). After about 30-40 pages the output stops, the blue data indicator remains blinking, but nothing else is printed. The walk up user can copy, and scan w/o issues, but the MFP must be restarted in order to continue the job. Again, 30-50 sheets will process and the process must be repeated again. I have tried various settings in the driver ( spool settings, print as image, raw ver LPR with no effect). I have also tried playing with the NIC speed (Customer has a 1GB network). Customers are using Terminal Services to access the "prophet" software. Each user also has a local copy of the driver for "other" printing which seems to be behaving normally. Any ideas? Emujo