Motormount
01-08-2014, 12:44 AM
We just moved this C550 upstairs to make room for a C552DS. I checked everything I can think of, but no luck.
It was working before the move, and the line it is plugged into now had a working fax on it. I've tried three different line cords, even tested one with the existing fax. Also tried another extension.
Reinitialized the fax. C550 firmware is GP4-R6. I swapped the FK-502 with the C552 and it works in that location.
It will send fine, but doesn't ring (forgot to check if ringer was silenced) or answer incoming. Verified (3x) I had it in LINE, not TEL. Even tried TEL. If I press "on hook" I get dial tone, can even pickup on incoming call. Auto RX is on.
Strange setup at this client: all outgoing calls display main number in caller ID, but I can direct-dial to extensions and fax. But that's the same as the downstairs machine, and the existing fax upstairs.
Any suggestions before I have the client get the phone people on it?
Thanks.
It was working before the move, and the line it is plugged into now had a working fax on it. I've tried three different line cords, even tested one with the existing fax. Also tried another extension.
Reinitialized the fax. C550 firmware is GP4-R6. I swapped the FK-502 with the C552 and it works in that location.
It will send fine, but doesn't ring (forgot to check if ringer was silenced) or answer incoming. Verified (3x) I had it in LINE, not TEL. Even tried TEL. If I press "on hook" I get dial tone, can even pickup on incoming call. Auto RX is on.
Strange setup at this client: all outgoing calls display main number in caller ID, but I can direct-dial to extensions and fax. But that's the same as the downstairs machine, and the existing fax upstairs.
Any suggestions before I have the client get the phone people on it?
Thanks.