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Dave1704
01-14-2014, 08:02 PM
Hey,

at first sorry for my english i hope you understand what i write.

I have a problem with a bizhub 361.

I changed the PCB of the machine now i will install the firmware.

And there is my problem, i open the service mode and touch system 2 the display screens "please wait" and after a while there´s happening nothing and i´m not any more able to push any bottom. At this point my only left option is to restart the whole machine.

Does anyone have an idea why the service mode doesn't work?

I spoke to Konica Minolta they have no idea why.

Is there maybe another way to install the firmware, without the service mode?

thank you for your help

greets Dave

emujo
01-14-2014, 08:31 PM
Try launching service mode through trouble reset, then attempting to get into ISW. If you are missing (or different model) firmware on the main bd, the MFP is probably locking up during the boot process. Emujo

Synaux
01-14-2014, 11:02 PM
Emujo pretty much answered your question, but I am curious:
Does it freeze only when going to System 2 or all screens?

Dave1704
01-15-2014, 06:54 AM
thx for the answers.

@Emujo: I allready tried this there is the same problem.

@Synaux: all the screen is frozzen from the bottom maschine to ADF.
Curious is that i can open the other menues with "stop - 0 - C" or "stop - 9" in this menues i have no problems.

Gergő
01-15-2014, 08:33 AM
Can you log in as admininstrator?

Synaux
01-15-2014, 04:45 PM
Will the machine operate outside of Service Mode?
Silly question: are you certain you got the the correct PCB?

Check the memory.
If memory is good, start by uninstalling all peripherals.

Dave1704
01-19-2014, 06:23 PM
Hey,

I fixed the problem.
After i changed the PCB I’ve got two different errors i think this was the problem why i couldn’t do anything in the service mode.
Then i installed the old PCB and reinstalled the options HDD, Fax etc.
So i put the new PCB back into the machine now i got a new error code so i could start the service mode over the trouble mode and i could upgrade the firmware.
Now the machine is working fine.

Thanks for your help :)

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