Chillaholic
02-04-2014, 10:57 AM
I have a problem with a Olivetti D-Copia 500 MF which is a KM-5050 at Kyocera.
Two weeks ago the cusomer called us, the network connection of the copier is no longer working.
Their admin told us he tried everything but cant ping it, print or scan.
First we tried an other network cable, tried a hard reset, firmware upgrade,
nothing working, not even the LED was flashing.
Then we changed the main-PWB, reinstalled the firmware and all was fine.
Two weeks later the same problem, no network connection.
So i exported the phone book on a stick and made a factory reset.
No data were deleted, but the network worked again.
Again a week later, on monday of cause, the same problem.
Copier can be used but no network access, i did a reset, network working, prints incoming.
Does anybody have clue whats going on here?
Should i replace the second PWB too?
I changed the HDD when changing the main PWB,
so i dont think its fault data on the HDD.
Differently from this thread (http://www.copytechnet.com/forums/showthread.php/85541-Km-5050-random-offline), the machine is not getting its network connection back by itself.
Only a factory reset is working here.
IP conflict has been tested and can be excluded.
Two weeks ago the cusomer called us, the network connection of the copier is no longer working.
Their admin told us he tried everything but cant ping it, print or scan.
First we tried an other network cable, tried a hard reset, firmware upgrade,
nothing working, not even the LED was flashing.
Then we changed the main-PWB, reinstalled the firmware and all was fine.
Two weeks later the same problem, no network connection.
So i exported the phone book on a stick and made a factory reset.
No data were deleted, but the network worked again.
Again a week later, on monday of cause, the same problem.
Copier can be used but no network access, i did a reset, network working, prints incoming.
Does anybody have clue whats going on here?
Should i replace the second PWB too?
I changed the HDD when changing the main PWB,
so i dont think its fault data on the HDD.
Differently from this thread (http://www.copytechnet.com/forums/showthread.php/85541-Km-5050-random-offline), the machine is not getting its network connection back by itself.
Only a factory reset is working here.
IP conflict has been tested and can be excluded.