Needs Advise
02-05-2014, 10:52 PM
Hi everyone,
Our office has a Bizhub 363 and got a message to replace the diffuser. I bought the diffuser and was told by a local tech that I should replace the drum unit as well, since it shows wear. He also said the transfer roller unit and fuser unit shows wear and should be replaced. I checked the counter, but he said it was reset by the previous owner (we bought the machine used), so there's no way to know how old the parts are.
I tried to find pictures of these parts online to see what they look like when they did need to be replaced but I couldn't find anything. Can anyone tell me if these parts need to be replaced all at once, and if not will the machine display a notice prior to needing replacement? We can't afford to go without a copier/printer, so my worry is that I don't buy the parts and come in one day and the machine isn't working. On the other hand, I don't want to be taken for a fool if I don't need to replace these parts right now. If anyone could help I would appreciate it. I'm sure this sounds like a dumb questions, but I don't know much about copiers (obviously) and I figured this was the best place to get advise.
Thanks in advance!
Our office has a Bizhub 363 and got a message to replace the diffuser. I bought the diffuser and was told by a local tech that I should replace the drum unit as well, since it shows wear. He also said the transfer roller unit and fuser unit shows wear and should be replaced. I checked the counter, but he said it was reset by the previous owner (we bought the machine used), so there's no way to know how old the parts are.
I tried to find pictures of these parts online to see what they look like when they did need to be replaced but I couldn't find anything. Can anyone tell me if these parts need to be replaced all at once, and if not will the machine display a notice prior to needing replacement? We can't afford to go without a copier/printer, so my worry is that I don't buy the parts and come in one day and the machine isn't working. On the other hand, I don't want to be taken for a fool if I don't need to replace these parts right now. If anyone could help I would appreciate it. I'm sure this sounds like a dumb questions, but I don't know much about copiers (obviously) and I figured this was the best place to get advise.
Thanks in advance!