speedtek
03-12-2014, 03:23 PM
We're starting to see this problem spring up all over the place with the C754e and down machines with Account Track enabled. After about 20 logins at the panel, users can no longer log in. The copier acts like they are putting in an invalid password, when indeed they are not. We've been able to replicate the issue by standing in front of it and logging in over and over, and it seems to always stop around 15-20 logins. After that we can't even log in to admin mode. Rebooting solves the issue, but only temporarily. Users can still access and print like normal from their PC's.
So far we have tried updating the firmware (83 on C754e/C654e and C8 on C554e down), and turning off sleep mode (this has solved other issues).
Just wondering if others have seen this issue, and what you've done to resolve it.
Thanks!
So far we have tried updating the firmware (83 on C754e/C654e and C8 on C554e down), and turning off sleep mode (this has solved other issues).
Just wondering if others have seen this issue, and what you've done to resolve it.
Thanks!