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04-11-2006, 07:01 PM
How retarded is the Toshiba parts warranty program. We ordered a new machine and it show up dead right out of the box. We replace a board that probably cost us $1000.00 and we cant return the old board for a credit. The have some bullshit program that gives us a rebate up front when we purchase the machine. I guess that would be OK for stuff that breaks in the field but this thing never worked to start with.

04-14-2006, 03:32 AM
that sucks, Kyocera covers everything that fails and the rarely deny any of our claims.

05-10-2006, 05:21 PM
Toshiba does cover repair or replacement(advance exchange) of boards under their warranty program. If the board is over 100.00 new it is covered under a 3 year warranty. Hytec handles the repair or advance exchange of the warranty boards. If you have questions on requesting a replacement board for a warranty machine please contact us and we can help you process the board. 800-883-1001

05-11-2006, 09:10 AM
Thanks, I\'ll have to look it up on FYI.

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