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stevena86
03-26-2014, 11:25 PM
Have a customer that has a Bizhub C364. Spent today installing the UK-204, LK-101 and appropriate firmware, as well as the Bizhub MarketPlace app on the machine so they could purchase and install apps to the machine.

The issue it is having is when trying to print from the Google Drive app it gives a "Group Authen. Error" and deletes the job. They do NOT have User Authentication on, but do utilize Account Tracks. When printing from the app, it does ask for a MFP Username which is "Public", MFP Password which you cannot fill in, an Account Tracks Username which is blank and cannot have anything filled in, and a Account Tracks Password which when entered with an account tracks number that logs them into the copier, gives a Group Authen. Error in the log and does not print the job.

Any idea what needs to be done to this MFP to get it to accept jobs from the Google Drive app and allow them to print?

I did all of the SSL setups, WebDAV setups and IWS setups that are described in the pdf found on the SSD website, and there were no errors when installing the marketplace to the MFP. You can also successfully log in to the MarketPlace app and install apps that were purchased with no issues.

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