C754e
Has imbedded Papercut MF.
Has a USB keyboard.
On the papercut interface when you press username the textbox starts adding the character "1". It is like as if someone is holding the button on the keyboard down. If you keep backspacing it sometimes stops. Reboot helps but it comes back within the hour. I swapped the keyboard with the copier next to it. Now I hear it still happens on the same machine. They have 5 of these same setups but on this one copier is doing it. Did not notice this behaviour the first week after install.
Also if instead choosing password it does the same thing except it puts "/"
I have eliminated an issue with the keyboard. I don't know if it happens after getting past the Papercut login because you can't login while the issue is occurring.
Seems crazy. Don't know if it is a papercut problem or something with the main unit.
Firmware is the latest.
Also tried different USB ports for the keyboard.
I plan on starting a support ticket with KM in the morning but though I would try to get some opinions.
Sent from my DROID BIONIC using Tapatalk
Has imbedded Papercut MF.
Has a USB keyboard.
On the papercut interface when you press username the textbox starts adding the character "1". It is like as if someone is holding the button on the keyboard down. If you keep backspacing it sometimes stops. Reboot helps but it comes back within the hour. I swapped the keyboard with the copier next to it. Now I hear it still happens on the same machine. They have 5 of these same setups but on this one copier is doing it. Did not notice this behaviour the first week after install.
Also if instead choosing password it does the same thing except it puts "/"
I have eliminated an issue with the keyboard. I don't know if it happens after getting past the Papercut login because you can't login while the issue is occurring.
Seems crazy. Don't know if it is a papercut problem or something with the main unit.
Firmware is the latest.
Also tried different USB ports for the keyboard.
I plan on starting a support ticket with KM in the morning but though I would try to get some opinions.
Sent from my DROID BIONIC using Tapatalk
Comment