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View Full Version : C3850 stuck on logo after flashing FW


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mascan42
05-31-2014, 06:10 AM
I had a brand new C3850 that I was installing today. I updated the firmware so the HTTP Vcare would work, and now the machine locks up on the logo screen. Disconnecting the hard drive did no good, and I can't enter the emergency service mode. Any idea what went wrong?

hosman80
10-01-2014, 01:54 AM
hey there, did you figure out this problem? we have a machine doing the same thing

lanierboy
10-03-2014, 12:35 PM
There is a known problem with some of these machines and you need the rescue tool from the infohub to restore the machine

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