speedtek
06-13-2014, 04:09 PM
Hello,
I have a customer with 2 C654e's in the same building, and both are producing blank pages when the users print using Secure Print. If the users reboot the machine, it works fine for a couple hours an then it happens again. When the user logs into the Secure Print area - the thumbnails are blank and if they try to print they are blank as well. It does not matter what program they print from.
Here's what I've tried:
Upgraded the firmware to version G00-E4
Formatted the Hard Drive
KM's next recommendation is to replace the MFP board but I'm not confident that it'll fix the problem.
Any ideas?
I have a customer with 2 C654e's in the same building, and both are producing blank pages when the users print using Secure Print. If the users reboot the machine, it works fine for a couple hours an then it happens again. When the user logs into the Secure Print area - the thumbnails are blank and if they try to print they are blank as well. It does not matter what program they print from.
Here's what I've tried:
Upgraded the firmware to version G00-E4
Formatted the Hard Drive
KM's next recommendation is to replace the MFP board but I'm not confident that it'll fix the problem.
Any ideas?