Taminol
06-13-2014, 09:47 PM
Hi Guys,
Need a little advice on where the best place to start is.
We have a C452 running on the latest F/W (was flashed to the 'latest' 3 weeks ago - sorry can't remember the version).
The symptom, both before and after flashing is the default paper size changes from A4 to 8.5 x 11.
This first showed a couple of years ago. We set it back to A4 and was fine for 12 months, then it changed to 8.5 x 11.
We changed it back again. 6 months later same thing. It did it twice in 1 week, then fine again.
Worth mentioning that it had a new HDD about 14 months ago. This was changed because the device kept losing User Boxes. One minute there was a User Box named John Doe, then it changed to 00000078. Had another HDD a couple of moths back too, same User Box issue.
Do you think they are related or can you give me any ideas?
KM suggested that the user changed the User Box name and that someone must have changed the default paper sizes - helpful, thanks!
Answers on a postcard please :-)
Thanks
Tam
Need a little advice on where the best place to start is.
We have a C452 running on the latest F/W (was flashed to the 'latest' 3 weeks ago - sorry can't remember the version).
The symptom, both before and after flashing is the default paper size changes from A4 to 8.5 x 11.
This first showed a couple of years ago. We set it back to A4 and was fine for 12 months, then it changed to 8.5 x 11.
We changed it back again. 6 months later same thing. It did it twice in 1 week, then fine again.
Worth mentioning that it had a new HDD about 14 months ago. This was changed because the device kept losing User Boxes. One minute there was a User Box named John Doe, then it changed to 00000078. Had another HDD a couple of moths back too, same User Box issue.
Do you think they are related or can you give me any ideas?
KM suggested that the user changed the User Box name and that someone must have changed the default paper sizes - helpful, thanks!
Answers on a postcard please :-)
Thanks
Tam