View Full Version : Customer can't scan with Bizhub B&W 552 since moving
axyun
07-02-2014, 12:13 AM
Customer was able to scan before at old location. Customer was using windows but at new location using Mac. Customer lost first of 2 cds for setup. Said unable to find what they needed online. Any help is appreciated. Frank/ActionPhotocopy
Mr Spock
07-02-2014, 12:27 AM
print driver is here Self-Help Product Support | Konica Minolta Business Solutions, U.S.A., Inc. (http://onyxweb.mykonicaminolta.com/OneStopProductSupport/SearchResults?products=1416&fileTypes=0)
Scanning is not always easy on a mac depending on version.
Taminol
07-02-2014, 03:18 PM
Customer was able to scan before at old location. Customer was using windows but at new location using Mac. Customer lost first of 2 cds for setup. Said unable to find what they needed online. Any help is appreciated. Frank/ActionPhotocopy
I guess it depends which protocol they are using. The PC could have been SMB, but the Mac (if it's fairly up to date) will be FTP.
I have a guide if you want it. PM me with your email and I'll send it to you
axyun
07-31-2014, 05:12 AM
Customer has windows xp server and mac os X10.9.3. Frank
habik
07-31-2014, 07:12 PM
Set it to scan to the XP PC through SMB and Map it like drive. Mac should be able to see it.
Option 2 : set the Mac scan to FTP.
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