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07-04-2014, 12:40 PM
Hi All

have a C253 with a print problem, as it wont print, will print out test page but nothing else, I say its the system customers IT guy says its the machine. Anyone had any issues with these on this subject

All help appreciated

07-04-2014, 01:07 PM
Had one similar on C350,was defective MFPB.Network configuration,internal test,PSWC was good and the prints form PC's couldn't get to the mfp,no job log or anything.

07-04-2014, 02:34 PM
Plug cross over cable in and try to ping?

07-04-2014, 02:48 PM
Plug cross over cable in and try to ping? ... and print, and access web interface? As far as the printer is concerned, print data is indistinguishable from a network or crossover, or for that matter a print-to-file sent to the printer's IP address (not using the print driver).

Then if you're successful, connect the laptop to the network line to see if it will connect. If yes, ping back to the server to see the response times.

07-05-2014, 05:17 AM
yep -I would connect it straight to my laptop and try to print before anything, that will immediately define problem is machine or network related...just for kicks upgrade firmware.

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