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gqtrebor
07-29-2014, 04:18 PM
Just wondering if anyone knows how to disable the color from a C25? customer just wants to use b/w only

TheOwl
07-30-2014, 01:54 AM
Your customer should have bought a B&W machine then.

emujo
07-30-2014, 02:22 PM
Owl, that wasn't very nice....On most color MFPs you can use authentication to restrict color usage, adding the public user allows you to permit unrestricted B&W printing/copies without the need for entering a code (other than selecting Public User on the control panel, and configuring the driver properly). I would suggest you open the admin guide for the C25 and do a search for account track/ user authentication for the details. As to the " they should have bought a B&W MFP" comment, I would guess around 80% of my new MFPs going out are color as the price difference between color/B&W is slim today. Techs need to have a good grasp on teaching the customer to manage color, or you will be back out trying to explain why they have a $2,000 overage for color in this months bill and "no body prints color" is being screamed at you. Emujo

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