(Thread title mistake 284e)
Hello im setting up an account that has 3 284e machines with Jamex 6557 and cat cards connected.
My Initial problem was when the Jamex runs out of funds, it would send the stop copy pulse. Which would shut down the copier mid copy and jamed it with a 9902 code. This has been resolved by changing switch 35 bit 1 to 1 which is the graceful exit mode. So now the machine finishes the copy process.
But i found out a few days later that the copier is dispensing extra copies. So if the customer pays for 10 copies but selects 20 copies on the copy screen of the copier. when the jamex runs out of funds it sends the stop pulse to the copier. Which instead of jamming finishes the current copy, but then continues to print out 4 more pages <since it doesn't want to jam the next couple>. So the customer can pay for 14 or so copies and get their 20.
I currently have the machine set up as Key counter only in device management functions, and it is set to pulse at paper feed. Konica SSD doesn't have any idea of other bit switch settings, they didnt even know about the graceful exit mode, I had to get that from Jamex. And Jamex doesnt have a working knowledge of the e series machines. Any one have any suggestions? Anything would be helpful, this is a trial run of 30 machines <these 3 being key> to hopefully get us the whole campus of about 500 machines.
Hello im setting up an account that has 3 284e machines with Jamex 6557 and cat cards connected.
My Initial problem was when the Jamex runs out of funds, it would send the stop copy pulse. Which would shut down the copier mid copy and jamed it with a 9902 code. This has been resolved by changing switch 35 bit 1 to 1 which is the graceful exit mode. So now the machine finishes the copy process.
But i found out a few days later that the copier is dispensing extra copies. So if the customer pays for 10 copies but selects 20 copies on the copy screen of the copier. when the jamex runs out of funds it sends the stop pulse to the copier. Which instead of jamming finishes the current copy, but then continues to print out 4 more pages <since it doesn't want to jam the next couple>. So the customer can pay for 14 or so copies and get their 20.
I currently have the machine set up as Key counter only in device management functions, and it is set to pulse at paper feed. Konica SSD doesn't have any idea of other bit switch settings, they didnt even know about the graceful exit mode, I had to get that from Jamex. And Jamex doesnt have a working knowledge of the e series machines. Any one have any suggestions? Anything would be helpful, this is a trial run of 30 machines <these 3 being key> to hopefully get us the whole campus of about 500 machines.
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