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Valintine
09-17-2014, 03:11 PM
Hello

I have a customer that has a Bizhub C452. Someone unplugged the machine while it was on and it is now locked up. Is there anything simple I can have them do to get it running.

stevel
09-17-2014, 04:01 PM
are all lights out and a green blinking light. the could have damaged hard drive and system firmware. try unplugging copier for 35 minutes then plug back into wall outlet (not just turn off). miracles do happen.

Valintine
09-17-2014, 05:04 PM
I already had them unplug it for an hour. I was afraid it would be the hard drive.

Valintine
09-17-2014, 05:04 PM
They said the lights come on and the blue and red light are on constant

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