Gskillzz
09-17-2014, 08:41 PM
Hello,
One of our clients has a Bizhub C452, they have never had issues with it until yesterday when it stopped printing from network. On all of the end user computers the printer will show offline.
-I am able to ping the printer from server and end user computers
-I can access the web settings of the unit
-I verified no duplicate IP address and also tried a seperate IP
-When adding printer to computer it does detect the printer and model and selects the correct driver but after adding it the printer will show offline.
-I have also shut the unit down for a few minutes as well
-Copying functions work fine
Users advise there are no error messages on the screen, any ideas why users cannot print from network? I have never worked with Konica Minoltas before so much of the administrative side is new to me.
Thanks in advance!
One of our clients has a Bizhub C452, they have never had issues with it until yesterday when it stopped printing from network. On all of the end user computers the printer will show offline.
-I am able to ping the printer from server and end user computers
-I can access the web settings of the unit
-I verified no duplicate IP address and also tried a seperate IP
-When adding printer to computer it does detect the printer and model and selects the correct driver but after adding it the printer will show offline.
-I have also shut the unit down for a few minutes as well
-Copying functions work fine
Users advise there are no error messages on the screen, any ideas why users cannot print from network? I have never worked with Konica Minoltas before so much of the administrative side is new to me.
Thanks in advance!