C284e Unable to update through print driver

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  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14416
    #1

    C284e Unable to update through print driver

    We just got two previously owned C284e copiers in. They came from the same original business and on both of them I am unable to update options through the print driver using the "obtain device information" tab. I am thinking there is a setting on the machine to allow this, but I don't know what the setting is. Any help is appreciated.
    Thanks
    Darren
    Last edited by Copier Addict; 11-07-2014, 08:31 PM.
    Tags: None
    • Copier Addict
      Aging Tech

      Site Contributor
      10,000+ Posts
      • Jul 2013
      • 14416
      #2
      Re: C284e Unable to update through print driver

      Ooooops. It was my own fault. I was using a black and white e driver and not a colour e driver. So confusing. lol

        Comment

        • EarthKmTech
          Step aside, noob

          1,000+ Posts
          • May 2009
          • 2139
          #3
          Re: C284e Unable to update through print driver

          For anyone else experiencing this,

          This is also caused by having the management version of the machine newer than what the driver installed supports. Always use the latest drivers off the website, the driver disks should always be used as coffee coasters or put straight in the trash where they belong.

            Comment

            • emujo
              Field Supervisor

              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: C284e Unable to update through print driver

              Good info, but I'd like to add...Going with the latest driver will not always work either. If you open the "config" tab within driver properties, the right side info box (device, options, authentication settings etc..) shows what maintenance version the driver supports. The 5.1.3.0 drivers support 4/5/6/7. If your MFP is at version 3, then the driver will fail to "get info" and you will have issues, especially when using account track or user authentication. Emujo
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

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                • EarthKmTech
                  Step aside, noob

                  1,000+ Posts
                  • May 2009
                  • 2139
                  #5
                  Re: C284e Unable to update through print driver

                  Wow, I did not know they dropped support for version 3, something to bear in mind.

                    Comment

                    • habik
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 2013
                      #6
                      Re: C284e Unable to update through print driver

                      Originally posted by emujo
                      Good info, but I'd like to add...Going with the latest driver will not always work either. If you open the "config" tab within driver properties, the right side info box (device, options, authentication settings etc..) shows what maintenance version the driver supports. The 5.1.3.0 drivers support 4/5/6/7. If your MFP is at version 3, then the driver will fail to "get info" and you will have issues, especially when using account track or user authentication. Emujo
                      Thanks Emujo!



                      Sent from my iDon't believe in marketing device using Tapatalk
                      .OK Google! ... will I need Berrocca this morning?
                      Firmwares HERE

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