Will not wake from low power

[copier addict]

Has anyone had the 4 and 4e series not wake up from low power mode when someone sends a print job?
We installed a C364e recently and when the owner of the company prints first thing in the AM he has to walk up to the machine and wake it first before he can print.
We also installed (not the same customer)a fairly new (400 total counter) C224 and the owner just mentioned today that he had the same problem.
It seems that the common theme is the machines were asleep for several hours before the print job was sent.
Both machines have up to date firmware.
Any info is appreciated

[hanna101]

Its the sleepmode/energysaving settings that are wrong. You can change them in admin mode.

[ivovb]

Almost all of e-series that we have in field has this problem. There are several cases.

1. Newest firmware is obligatory - K2. It also helps not changing SSD (updates SSD firmware to vver 6.05m!)!This not helps in very few cases.
2. Switch off SSDP protocol (web interface, network settings). There are still problems with few machines.
3. Power save modes must be switched as follows
Weekly timer setting - sleep mode / not erp auto power off
Power key settings - power save / not subpower off
Generally last settings was intended for FAX option, but they helps to me for wake up, too...
4. Power Consumption in Sleep Mode - disabled!

Use all of the options at same time or in combination...

BR

[antone]

List of things to amin mode..km has bullintin..this is the fix had 3 do this

[racefreak]

List of things to amin mode..km has bullintin..this is the fix had 3 do this


Turn off erp mode in power settings. Very common problem.

[Issac-brock]

Almost all of e-series that we have in field has this problem. There are several cases.

1. Newest firmware is obligatory - K2. It also helps not changing SSD (updates SSD firmware to vver 6.05m!)!This not helps in very few cases.
2. Switch off SSDP protocol (web interface, network settings). There are still problems with few machines.
3. Power save modes must be switched as follows
Weekly timer setting - sleep mode / not erp auto power off
Power key settings - power save / not subpower off
Generally last settings was intended for FAX option, but they helps to me for wake up, too...
4. Power Consumption in Sleep Mode - disabled!

Use all of the options at same time or in combination...

BR
Ya definitely K2, we set sleep to off, set enter power save to normal from immediate. Seems to be better.

[Firmaware]

We have now this problem on a C224. The Fw is the last one and settings in Admin-Mpde are Ok.
Our Support Specialist 've told us we must change the Main Board.
Have anyone a tips?

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