bizhub c452 10.10 apple software not authenticating...just PDFs

[MVPunisher]

Anyone have this issue? Customer has user authentication enabled. Works for word, other documents but not for PDFs. Job gets to machine data light blinks but doesn't print. Job List shows log-in error. Using exact same print preset (log in info stored in preset) it works fine... Doesn't matter if PDF is printed from safari or downloaded....

[EarthKmTech]

This could well be the worlds most useless reply, but yes, I have seen this problem before.

I don't think it was 10.10 that I saw it in. IF I remember correctly, it was a problem with the antiquated version of acrobat being used - the same problem happens in windows too.

Otherwise do the usual, ensure the latest driver is being used and that the machine firmware is upto date.

[B0265]

Do you open the pdf files in Adobe Reader or Preview?