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acsolutions
05-05-2015, 06:38 AM
Hello, I get a consistent jam under the fixing entrance. checking the jam counter it shows to be at the transfer assy. when I open the right side door the paper is folded almost in half right under the fixing rollers. When I run a test page the registration and the whole image is on the page and the paper does not seem be touching the fixing rollers. I cleaned all the rollers, vertical path and feed rollers. I ran paper from all drawers and still the same problem. Any help would be great!

ivovb
05-05-2015, 09:23 AM
Can You check the code?

BR

acsolutions
05-05-2015, 08:17 PM
Can You check the code?

BR

Code 3001 thanks for the response!

ivovb
05-05-2015, 08:48 PM
Did You check sensors (PS38, PS39, PS40) and motors M2 and M30? In more cases it is dirty sensors or worn gears/bushings...

BR

acsolutions
05-05-2015, 11:33 PM
Did You check sensors (PS38, PS39, PS40) and motors M2 and M30? In more cases it is dirty sensors or worn gears/bushings...

BR

Today I replaced the fixing motor assembly the transfer motor those two sensors under the fixing roller and cleaned all the sensors on the registration unit, with the same problem! I pulled the transfer/registration and cleaned those sensors as well

acsolutions
05-06-2015, 01:52 AM
Did You check sensors (PS38, PS39, PS40) and motors M2 and M30? In more cases it is dirty sensors or worn gears/bushings...

BR
It seems as though the reg motor fixed the problem, I believe that's the M2 motor like you suggested! Thanks again!

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