Thanks Thanks:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Trusted Tech 50+ Posts
    Join Date
    Nov 2015
    Location
    archdale,nc
    Posts
    69
    Rep Power
    9

    General Brother question.

    We sell a few Brother machines and most of them seem to have fuser issues prematurely as compared to machines 3+ years old.
    Does anyone else have same issues ?
    Has brother acknowledged a problem ?
    I used to be a fan of Brother equipment but not anymore, other than the 4100e fax.
    Any thoughts ?
    Thanks,
    Dave

  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    1,408
    Rep Power
    62

    Re: General Brother question.

    What toner they are using? Counterfeit toners ruin fusers quite fast.
    On some models we had problematic fusers even with OEM toner, but Brother replaced them per claims. Overall support and high end products are very good IMHO. Easy to repair and maintain, drivers and Firmware also are available even for enduser.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Service Manager 5,000+ Posts
    General Brother question.

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    6,217
    Rep Power
    119

    Re: General Brother question.

    when you login to the brother service portal, on the right you will see the newer model with fuser issues and the SU # order any in warranty fusers using the SU # and you should have no problem getting free fuser replacement.

    have done hundreds of claims easy peazey compared to Samsux!

  4. #4
    Trusted Tech 50+ Posts
    Join Date
    Nov 2015
    Location
    archdale,nc
    Posts
    69
    Rep Power
    9

    Re: General Brother question.

    Quote Originally Posted by Phil B. View Post
    when you login to the brother service portal, on the right you will see the newer model with fuser issues and the SU # order any in warranty fusers using the SU # and you should have no problem getting free fuser replacement.

    have done hundreds of claims easy peazey compared to Samsux!
    We are not an "authorized" Brother dealer so I don't have access to that. We usually buy our machines from Carolina Wholesale or United for resale.
    Dealing with Brother's warranty # is a pain in the A$$ !!!

  5. #5
    Service Manager 5,000+ Posts
    General Brother question.

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    6,217
    Rep Power
    119

    Re: General Brother question.

    Quote Originally Posted by deputydogg View Post
    We are not an "authorized" Brother dealer.
    Dealing with Brother's warranty # is a pain in the A$$ !!!
    well that 'splains that Lucy...

    NO you as a NON WARRANTY service place CANNOT do warranty work .. plain and simple..

    you should apply for a dealer service center.. easy .. no floor stock required and that will bring in OTHER Brother business due to the fact they will give out your name when customers call in and will be on their website.
    Hell if you are an INDY you can apply as long as there aren't a lot in your area.

    PM me for more info.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here