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Thread: HL-L9310CDW

  1. #1
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    HL-L9310CDW

    We have a customer that has a HL-L9310CDW with optional LT340CL paper tray. When using this tray it jams quite often with "jam tray 2 & no paper feed tray 2" messages. the paper on feeds about 1" when it jams. It never jams out of tray 1. I called brother, which was pleasant, and they said the accessories had no warranty and I don't see anything on brothers web site about it. They have only had it about 9 months. I have not taken it apart or anything yet because I thought it had a warranty. Any suggestions if I'm gonna have to repair it myself ?
    Thanks,
    Dave

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    HL-L9310CDW

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    Re: HL-L9310CDW

    Quote Originally Posted by deputydogg View Post
    We have a customer that has a HL-L9310CDW with optional LT340CL paper tray. When using this tray it jams quite often with "jam tray 2 & no paper feed tray 2" messages. the paper on feeds about 1" when it jams. It never jams out of tray 1. I called brother, which was pleasant, and they said the accessories had no warranty and I don't see anything on brothers web site about it. They have only had it about 9 months. I have not taken it apart or anything yet because I thought it had a warranty. Any suggestions if I'm gonna have to repair it myself ?
    Thanks,
    Dave
    1) make sure the tray Size - Weight - Type is set properly
    2) find out the jam code (not message)
    3) clean the pick/sep rollers
    4) how many page printer from that tray

    do you have the SM? no? message me

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    Re: HL-L9310CDW

    Quote Originally Posted by Phil B. View Post
    1) make sure the tray Size - Weight - Type is set properly
    2) find out the jam code (not message)
    3) clean the pick/sep rollers
    4) how many page printer from that tray

    do you have the SM? no? message me
    Size and weight are correct, 20lb/letter. Cleaned rollers. I dont remember the page count, the total on the machine is 18k.
    Thanks

  4. #4
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    HL-L9310CDW

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    Re: HL-L9310CDW

    Quote Originally Posted by deputydogg View Post
    Size and weight are correct, 20lb/letter. Cleaned rollers. I dont remember the page count, the total on the machine is 18k.
    Thanks
    Ok.. option tray has backside where you can look and see paper feed area.. watch it.. does paper rise for a while and drop? I believe on left side of cassette there are white gears.. the moon shaped gear is slipping..
    That is true.. not much warranty on those trays

    Sent from my SM-G960U using Tapatalk

  5. #5
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    Re: HL-L9310CDW

    Quote Originally Posted by Phil B. View Post
    Ok.. option tray has backside where you can look and see paper feed area.. watch it.. does paper rise for a while and drop? I believe on left side of cassette there are white gears.. the moon shaped gear is slipping..
    That is true.. not much warranty on those trays

    Sent from my SM-G960U using Tapatalk
    The backside of the tray is solid on this one and I can't see the feed rollers.

  6. #6
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    HL-L9310CDW

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    Re: HL-L9310CDW

    Quote Originally Posted by deputydogg View Post
    The backside of the tray is solid on this one and I can't see the feed rollers.
    ok..............................

    what about the tray?

    do you have the manuals?


    Phil B. " The Dentist "

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