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  1. #1
    Technician surecopy's Avatar
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    Brother mfp9840 cdw error EL

    I'm working on this printer and has an EL error I replaced the main pcb controller and it is still having the same problem checked the drum unit and fuser unit transfer belt all seem to turn freely not sure what to do next thanks in advance Neil

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Brother mfp9840 cdw error EL

    The machine has mechanical problem. Do you have SM, if so I will try to check motors in test mode, also swap drums, fuser, belt if possible. There's something binding your machine mechanics, maybe fallen debris, scrap, etc?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Technician surecopy's Avatar
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    Re: Brother mfp9840 cdw error EL

    Okay thanks for the quick response I will let you know what I find out.

  4. #4
    Technician surecopy's Avatar
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    Re: Brother mfp9840 cdw error EL

    I replaced the drum unit and was able to run test prints. Now I am getting an error code A6 when trying to copy. Scan light comes on for a little while then goes off and then comes up with the code.

  5. #5
    Service Manager 10,000+ Posts
    Brother mfp9840 cdw error EL

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    Re: Brother mfp9840 cdw error EL

    Quote Originally Posted by surecopy View Post
    I replaced the drum unit and was able to run test prints. Now I am getting an error code A6 when trying to copy. Scan light comes on for a little while then goes off and then comes up with the code.
    you really should acquire a SM for these issues...

  6. #6
    Technician surecopy's Avatar
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    Question Re: Brother mfp9840 cdw error EL

    Quote Originally Posted by Phil B. View Post
    you really should acquire a SM for these issues...
    I picked up SM and it talks about FB unit does any know where this is located
    Thanks in advance

  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Brother mfp9840 cdw error EL

    Quote Originally Posted by surecopy View Post
    I picked up SM and it talks about FB unit does any know where this is located
    Thanks in advance
    FB - flatbed, your scanner unit. Loook at part list, should come as a whole unit.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #8
    Technician surecopy's Avatar
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    Re: Brother mfp9840 cdw error EL

    Quote Originally Posted by tsbservice View Post
    FB - flatbed, your scanner unit. Loook at part list, should come as a whole unit.
    Okay thanks

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