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  1. #1
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    Reset fuser counter for Brother HL-L6400DW

    We've successfully replaced the fuser on our machine, but now don't know how to reset the counter. Any help would be much appreciated.

  2. #2
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    Reset fuser counter for Brother HL-L6400DW

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    Re: Reset fuser counter for Brother HL-L6400DW

    Quote Originally Posted by Sobknefru View Post
    We've successfully replaced the fuser on our machine, but now don't know how to reset the counter. Any help would be much appreciated.
    end user?

    where did you get the new fuser?

    not from A reputable source?

    all Brother (genuine) and preferred sellers will include a step by step installation and reset sheet.

    did you get one/follow the instructions?

    who rebuilt the fuser for you?

  3. #3
    Senior Tech 100+ Posts Dickie's Avatar
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    Re: Reset fuser counter for Brother HL-L6400DW

    Maintenance mode usually 82, 84 or 88 (Varies on different models in UK) resets life for most things other than drum or toner.

    If it is just a laser printer you can normally only do it via the Brother BR maintenance package tool available only to authorised dealers.

    You do not get any reset information with fusers as suggested above (Not in the UK anyway, you need to be a dealer to get the tool or have a service manual to find how to enter maintenance mode and which programme to run)

    If unable to reset do not worry the printer will still function O.K but with the irritating maintenance showing

    Sorry not au fait with U.S model numbers as they sometimes vary from the U.K ones

    Hope this helps

  4. #4
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    Re: Reset fuser counter for Brother HL-L6400DW

    Quote Originally Posted by Phil B. View Post
    end user?

    where did you get the new fuser?

    not from A reputable source?

    all Brother (genuine) and preferred sellers will include a step by step installation and reset sheet.

    did you get one/follow the instructions?

    who rebuilt the fuser for you?
    Brother HL-L6400DW Fuser Unit - 110 / 120 Volt - Up to 200K pages, Genuine (K2086)
    Yes, end user. We got it from the above supplier. It says there that it is a genuine part. Maybe they aren't, I honestly don't know. My boss installed it and no one along the way told him he shouldn't. It didn't come with any instructions. I know that it will work without resetting the counter. Just thought someone here might be able to help.

  5. #5
    Service Manager 5,000+ Posts
    Reset fuser counter for Brother HL-L6400DW

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    Re: Reset fuser counter for Brother HL-L6400DW

    Quote Originally Posted by Sobknefru View Post
    Brother HL-L6400DW Fuser Unit - 110 / 120 Volt - Up to 200K pages, Genuine (K2086)
    Yes, end user. We got it from the above supplier. It says there that it is a genuine part. Maybe they aren't, I honestly don't know. My boss installed it and no one along the way told him he shouldn't. It didn't come with any instructions. I know that it will work without resetting the counter. Just thought someone here might be able to help.
    I've bought from them.. always had a sheet with reset instruction

    try SM 88

  6. #6
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    Re: Reset fuser counter for Brother HL-L6400DW

    Quote Originally Posted by Phil B. View Post
    I've bought from them.. always had a sheet with reset instruction

    try SM 88

    Sorry, guess I should have been more specific. I don't know how to get it into maintenance mode in the first place. All the instructions that I can find do not work with our printer, unless I'm doing something wrong, which honestly is entirely possible. I really appreciate your help.

  7. #7
    Service Manager 5,000+ Posts
    Reset fuser counter for Brother HL-L6400DW

    Phil B.'s Avatar
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    Re: Reset fuser counter for Brother HL-L6400DW

    Quote Originally Posted by Sobknefru View Post
    Sorry, guess I should have been more specific. I don't know how to get it into maintenance mode in the first place. All the instructions that I can find do not work with our printer, unless I'm doing something wrong, which honestly is entirely possible. I really appreciate your help.
    so yo really don't have the service manual for your product?


    10 sec google search found this...

    YouTube

    you didn't search very hard

  8. #8
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    Re: Reset fuser counter for Brother HL-L6400DW

    Quote Originally Posted by Phil B. View Post
    so yo really don't have the service manual for your product?


    10 sec google search found this...

    YouTube

    you didn't search very hard
    I looked. I found this, and many other directions. Our printer control panel does not look like this. I'm not an idiot. Posting on this board was after extensive searching and not finding the same control panel as we have, hence my problem.
    Attached Images Attached Images

  9. #9
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    Re: Reset fuser counter for Brother HL-L6400DW

    1.JPG2.JPG
    Was looking for this also.

    This is what the manual says.

  10. #10
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Reset fuser counter for Brother HL-L6400DW

    I have found that old FW version may sometimes prevent execution of code 88. It's also supposed fuser change to be tech not enduser operation.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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