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  1. #1
    Technician
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    brother mfc-l2700dw jams paper

    Brother MFC-L2700DW does paper jams from cassette but not from bypass. The jam happens after passing fuser unit and makes waves before it's exit.

  2. #2
    Senior Tech 100+ Posts Dickie's Avatar
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    Re: brother mfc-l2700dw jams paper

    Seen the same issue on another Brother model and it was always caused by the free wheeling exit roller above the fuser.
    You had to remove all the units and the fuser and then stand the machine up on its front.
    You could then flex the exit roller in the middle to allow it to pop out.
    You have to be very careful not to lose / drop the bushings off either end. If you do it is important to know that they are different and will only go back in the right way round.
    You can polish the 4 rubber wheels and it works for a short time, however we found it much better to fit a new roller.

    Hope this helps

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: brother mfc-l2700dw jams paper

    In case anyone is interested exit roller is part of Joint cover Assy(not available separately).
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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