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  1. #1
    Service Manager 1,000+ Posts
    Tech On-Site Business Model


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    Tech On-Site Business Model

    An idea occurred to me. Would it be feasible to have a business model catered only to campuses or very large companies in which you can have a full time tech on site?

    Any thoughts or experience in this. Good or bad?

  2. #2
    Master Of The Obvious 10,000+ Posts
    Tech On-Site Business Model

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    Re: Tech On-Site Business Model

    When I was at Ikon we had a tech dedicated to a large bank, mostly one building. He was kept busy all the time.

    His biggest complaint was that since the endusers knew that they had an on-site tech they made no attempt whatsoever to do enduser things like toner, staples, waste bottles, and even loading paper. He tried to organize his calls geographically in the building, because inevitably he was called on to install a half dozen toner cartridges and load paper to every machine he walked past. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 1,000+ Posts
    Tech On-Site Business Model


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    Re: Tech On-Site Business Model

    Thanks BC. I know there are pitfalls to the idea. But I can't help but think there's a distinct bidding advantage to telling the customer (college, hospital, fortune 500 HQ) we will have a guy on site in a little office with parts, loaner equipment, toner. Moving around updating firmware, etc.

  4. #4
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Tech On-Site Business Model

    I’m a former IKONian, too, and we’ve had a number of onsite techs.

    One very large bank, a university, and an insurance company immediately come to mind.

    One factory had some extremely tight security (based on what they made), and it was a requirement for a tech to be onsite. There were 2 other techs who had clearance there, too, in the event the resident tech was out, or needed assistance for whatever reason.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  5. #5
    Technician
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    Re: Tech On-Site Business Model

    It is necessary to think about this

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