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  1. #11
    Technician
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    Re: Tech Support Lately

    I rarely call tech support, because they are never helpful. I was actually told by Toshiba tech support once, "Gosh, that's a tough one. Call us back when you figure it out, so we can tell everybody else."

  2. #12
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Tech Support Lately

    Quote Originally Posted by copyman View Post
    Ha-ha. I agree. How would you like to have a job making probably 60K+ yr where you sit at a computer screen and put symptoms into a knowledge base and read the answer, then if all else fails blame the main board! They have been blaming the main board for everything since I went to Sharp SF-741 school 40+ yrs ago !!! Seriously stopped calling them years ago because to be honest I don't think they ever help one time! Rather talk to a tech that is in the trenches like me not some IT kid that has never worked on a copier!
    To the best of my knowledge, help desk folk are typically paid nowhere near that amount. There may be a few specialists who do, but they would be very few and far between.
    Some days you’re the dog, some days you’re the fire hydrant.

  3. #13
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: Tech Support Lately

    Quote Originally Posted by copyman View Post
    Ha-ha. I agree. How would you like to have a job making probably 60K+ yr where you sit at a computer screen and put symptoms into a knowledge base and read the answer, then if all else fails blame the main board! They have been blaming the main board for everything since I went to Sharp SF-741 school 40+ yrs ago !!! Seriously stopped calling them years ago because to be honest I don't think they ever help one time! Rather talk to a tech that is in the trenches like me not some IT kid that has never worked on a copier!

    holy shitttttttt
    when i saw that Sharp SF-741 school 40+ yrs ago..
    my first school for Sharp in nj was SF 810...
    Remember there was a small Japanese restaurant they would
    take you for lunch and had great times at the hotel bar at nite,,,,
    and i remember doing the SF 730 turd that was a total POS............

  4. #14
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Tech Support Lately

    Quote Originally Posted by rspicer View Post
    I rarely call tech support, because they are never helpful. I was actually told by Toshiba tech support once, "Gosh, that's a tough one. Call us back when you figure it out, so we can tell everybody else."
    I actually worked for our Toshiba dealership as a service tech long time ago. Part of my duties was dealers support answering claim reports and talking to the dealer techs with their problems...good times. My main support nowadays are few old colleagues and CTN.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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