Originally Posted by
907tec
Oh boy, where to begin...
To start with...we are but lowly dealers. Konica doesn't have any other representation for a thousand miles. We are remote enough that we can pretty much operate undisturbed: KMBS rarely contacts us for anything. This is a KMBS-direct customer, not a sale/maintenance contract that our dealership made. It is a pretty new machine (C368), and I have no issues with the machine condition or it's treatment. My problem is specifically related to their office manager and how much bs we have to endure. Every interaction is contentious and unnecessarily drawn out due to this. I spent 45 minutes on the phone this week trying to get a meter count from this person. Still haven't gotten it.
We are an extremely small outfit (down to 2 techs right now), and neither one of us has the patience to deal with the person. We are just flat out done. I can't even imagine a click-rate that would make me entertain the idea of keeping this customer....but it would be like a buck a page, minimum. mono. Five bucks color. Double-click on anything over 5.5x8.5.
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