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We are a local office supply company and sell a several machines a year which we buy through a couple different vendors. Is there a manufacturer that we could get set up with directly ? We've been in business 42 years and have recently seen a rise in demand from our customers.
Thanks,
Dave
I recommend Toshiba. They offer a good mix of low priced to mid range product with high reliability from multiple OEMs.
You need to stay within your ability to techncially support.
The copiers are easy to set up and support.
This business is not like you sell a Brother and tell the customer if you need support contact Brother.
I'd recommend Ricoh!
Have nothing but good things to say about them, and have heard nothing but good things said about them.
Easy maintenance on machines, especially on the newer models.
GREAT customer/ sales/ tech support.
Great user interfaces.
Nearly unbeatable prices for exceptional quality.
Omertà
You need to do your research to determine what sales/service territory is open in your area. It's not like you just get to pick and choose. There's also certain criteria that you must meet with most manufacturers.
Growth is found only in adversity.
For several machines? What's the rise you're seeing lately?Originally Posted by deputydogg
The only manufacturer I can imagine here is Brother.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
... except product delivery sucks. As does for all OEMs right now.
Best to partner with a distributor and not a OEM.
Yes, Ricoh, and pretty much every other brand out there are having a terribly hard time getting certain models of machines right now!
Our wholesale distributor kicks Ass!
They generally have a good lot of all the up to date models to choose from, the only downside is that they’re all used machines, but most are super low-meter machines for a fraction of the price.
Some customers want NEW equipment though, and depending on the model the wait times can be MONTHS for Ricoh, Brother, HP, Toshiba, Lexmark, etc.
Omertà
Brother can only “guarantee” us a fraction of their line-up at the moment!
Wait times of nearly 6 months now for some models!
Omertà
Along with hard to get new engines there is huge amount of products damaged by the trucking companies now. I would normally get one damaged engine every two years. I am now seeing two damaged engines arrive per month. Some major some minor but I accept none of them. These go somehwere to be repaired/rebuilt if possible and then are back on the market with about 900 pages at a fraction of the cost new.
For the original question, I would hesistate signing on with an OEM right now after 42 years. I'm not sure what their quotas would be now or if any of them would be looking to sign on new dealers. If you go that route and they are wiling to tell the truth I would ask about product availablity. They may lie or make up crap. You might find an honest rep who will give you the best forecast possible. Unless an OEM has been in the semiconductor and componet manfacturing industry for a while they are likely waiting in line for this stuff and can't get it. I know of one OEM that will have no products to sell until summer of 2022 and even that is not guaranteed.
A couple of the manufacturers we go through direct, have kind of a scandalous way of getting your money.
They insist that you have to put in an order, and only then can you find out when the machine will arrive.
We’ve talked with their sales teams, and they give vague responses on lead times, or are completely wrong on them, and ultimately tell us “you must place the order to get the ETA!
Pretty messed up!
Omertà
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