Thanks: 
Likes: I recall a "nothing changed" scenario with packaging material of a new ISP router was still laying around on the floor - people should at least try and cover up the proofs^^Originally Posted by mloudy
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I recall a "nothing changed" scenario with packaging material of a new ISP router was still laying around on the floor - people should at least try and cover up the proofs^^
I had the same problem with a plumbing supply company whose location was an old house they renovated (somewhat), and the offices were the upstairs bedrooms.
The network closet was a small bedrooom closet.
No print, no ping, nothing.
Mr. Mouse had his way with a few of the network cables.
Since we had only installed the machine about a month earlier, we figured it wiuld be best not to bill them for the trip.
They were warned, though, that feeding the little varmints again would cost them.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
To be perfectly honest, I was simply venting when I started this thread because I had just gotten off the phone and was frustrated. I know exactly what I need to do. I just needed to get it off my chest.
The truth is that we're always gonna have problem customers and there have been good suggestions given in this thread but you can throw all that sh!t out the window with some customers.
Thanks for the replys.
Growth is found only in adversity.
Have you thought about a network contract to offer your customers that only cover copier functionality? Only cover adds, moves and changes, fax, email, printing, apps, and any service provider change as it pertains to your MFP. You could base it on remote service , with a set amount of monthly service calls ( based on size of network and frequency of on-site calls)that if exceeded becomes a charge call. Then when not used you are making something , and when it is used you are making something, one should start evening the other out at some point.
“First comes smiles, then lies. Last is gunfire."
Pointless Drivel. Maybe the cleaning crew unplugged the cable, maybe it was someone needing the port knowing that the patch panel was full ( churches are notorious for their "helpful participants"). Maybe after a set amount of calls Billy doesn't want to continue to drive and feed the customers costly behavior. Maybe you are just bitter and should stick to Rants and Raves..?
“First comes smiles, then lies. Last is gunfire."
I haven't thought about it and I'm sure there's an opportunity to offer that in addiction to a standard service agreement but I don't think it's for me. It's interesting, though.
Growth is found only in adversity.
Congrats on Pointless Drivel post
Maybe your just bitter
Thank you. What can I say you inspire greatness. Just look at how far Billy has come in spite of you.
“First comes smiles, then lies. Last is gunfire."
Thanks for the compliment.
I like this idea. If you keep good documentation, as time goes by you can adjust the monthly rate based on any number of factors (# of PCs, type of business, etc). Here's a good example: We used to have a real estate customer that was constantly rotating through employees. About every 3 weeks there were 5 new salespeople to setup, and 5 old salespeople to un-setup, printing, email, scan to folder, job accounts, etc. And they ALWAYS expected that to be free.
It's really hard not to burst out laughing when the third person in one day says: " ... no, I don't know my username/password. Can't you just look it up somewhere on the internet?" =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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